We will notify you by email when the order is ready for pickup. When you add your item to cart, select the store pickup option and choose the store at which you'll pick up your order. Strict safety protocols have been implemented in all of our stores based on CDC guidelines and government regulations. The health and safety of our customer and employees are our top priorities. Made to Order and Final Sale Furniture items are non-returnable and cannot be cancelled once the order is placed.įor returns of items purchased from your Williams Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
We also cannot accept returns of any food products, which are considered final sale items. We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, food or on items damaged through normal wear and tear. To initiate your return, please contact us at 888.922.4108 or visit us at your local store. Please note that returned items must be in new condition.Ĭutlery returns (knife sets, single knives, cutting boards, knife sharpeners and knife storage) may require extra information and safety instructions. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request). Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. An original receipt or gift receipt is required for all returns and exchanges. Within 30 days, you may return most items for a refund of the merchandise value. Upon receipt, please inspect your purchase and notify us of any damage we will arrange for a prompt replacement. Attention to design, materials, safety and construction are our priority. Return PolicyĪt Williams Sonoma, we take great pride in the quality and craftsmanship of our products. ET Monday through Thursday will arrive the next business day orders placed Friday through Sunday will arrive on the following Tuesday. This service is not available for some oversize items, items shipped directly from the supplier (including perishable and custom-manufactured items), out-of-stock items and items to be shipped outside the contiguous 48 states. Next Day Deliveryįor an additional charge of $26 per address, we can expedite delivery to most destinations. The shipping rate varies depending on your order total and shipping destination. UPS can deliver most in-stock items within 3–5 business days.
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